This page (together with any documents referred to on it) tells you the terms and conditions on which we supply any of the products (Products) listed on our website (our site) to you. Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference.

Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site and by ordering any Products from our site you are deemed to have accepted such terms and conditions.


Our site is only intended for use by people resident in England,  Scotland, Northern Ireland and Wales (Serviced Countries). We do not  accept orders from individuals outside such countries.


By placing an order through our site, you warrant that:

(1) You are legally capable of entering into a binding contract;

(2) You are at least 18 years old;

(3) You are resident in one of the Serviced Countries;

(4) You are accessing our site from that country; and

(5) You have a valid PayPal Account


(1)  After placing an order, you will receive an e-mail from us  acknowledging that we have received your order. Please note  that this does not mean that your order has been accepted. All  orders are subject to acceptance by us, and we will confirm such  acceptance by sending you an e-mail that confirms that the  Product has been dispatched (the Dispatch Confirmation).  The contract between us (Contract) will only be formed when  we send you the Dispatch Confirmation.

(2) The Contract will relate only to those Products whose dispatch  we have confirmed in the Dispatch Confirmation. We will not be  obliged to supply any other Products which may have been part  of your order until the dispatch of such Products has been  confirmed in a separate Dispatch Confirmation.


Your order will be fulfilled within a reasonable time of the date of the Dispatch Confirmation, unless there are exceptional circumstances. See Delivery page for usual delivery times.


(1) The Products will be at your risk from the time of delivery.

(2) Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.


(1) The price of any Products will be as quoted on our site or verbally, except in cases of obvious error.

(2) These prices include VAT, but exclude delivery costs which will be displayed and added to the total amount due at Checkout stage. Delivery costs are as set out in our Delivery Guide.

(3) Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

(4) We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

[(5) Payment for all Products for a standard account must be by [credit or debit card]. Currently accepted cards are listed here (see Pay for an Item). On invoice accounts, payments can be by methods described in the account confirmation email.]


(1) Shortages - if you receive an incomplete delivery you must notify us by email or post within 3 working days of receipt of the delivery. We will use reasonable endeavours to investigate and respond to you within 3 working days of your notification.

(2) Defective product - if equipment doesn't work ('dead on arrival') or if you consider the product to be defective, you must notify us by email or post within 3 working days of receipt of the delivery. (For periods greater than 3 days you are asked to contact the manufacturer directly). We will arrange for a replacement Product to be dispatched within 5 working days of receipt by us of the returned Products. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and a reasonable cost incurred by you in returning the item to us.

(3) Wrong Product(s) delivered - you must notify us by email or post within 7 working days of receipt of the delivery. We will arrange for the correct Product to be dispatched, as originally ordered within 5 working days of receipt by us of the returned Products. Alternatively, you may choose to take a refund and place a new order on the website.

(4) Damaged Product - you must notify us by email or post within 7 working days of receipt of the delivery. We will examine the returned Product upon return of the same by you and will notify you of your replacement via e-mail within 5 working days of receipt of the same.

(5) We will usually refund any money received from you using the same method originally used by you to pay for your purchase.


(1) We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for the purposes for which products of the kind are commonly supplied.

(2) Our liability for losses you suffer as a result of us breaking this agreement including deliberate breaches is strictly limited to the purchase price of the Product you purchased.

(3) This does not include or limit in any way our liability:

a. For death or personal injury caused by our negligence;

b. Under section 2(3) of the Consumer Protection Act 1987;

c. For fraud or fraudulent misrepresentation; or

d. For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

(4) We are not responsible for indirect losses which happen as a side effect of the main loss or damage and even if such losses result from a deliberate breach of these Terms by us that would entitle you to terminate the contract between us, including but not limited to:

a. loss of income or revenue

b. loss of business

c. loss of profits or contracts

d. loss of anticipated savings

e. loss of data, or

f. waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise.


Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.


All notices given by you to us must be given to us at: We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 11 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee previously supplied by you.


(1) The contract between you and us is binding on you and us and on our respective successors and assigns.

(2) You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

(3) We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.


(1) We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

(2) A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

a. strikes, lock-outs or other industrial action

b. civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war

c. fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster

d. impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport

e. impossibility of the use of public or private telecommunications networks and

f. the acts, decrees, legislation, regulations or restrictions of any government.

(3) Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.


(1) If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

(2) A waiver by us of any default shall not constitute a waiver of any subsequent default.

(3) No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 12 above.


If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.


(1) These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede any previous arrangement, understanding or agreement between us, relating to the subject matter of any Contract.

(2) We each acknowledge that, in entering into a Contract, (and the documents referred to in it), neither of us relies on any statement, representation, assurance or warranty (Representation) of any person (whether a party to that Contract or not) other than as expressly set out in these terms and conditions.

(3) Each of us agrees that the only rights and remedies available to us arising out of or in connection with a Representation shall be for breach of contract as provided in these terms and conditions.

(4) Nothing in this clause shall limit or exclude any liability for fraud.


(1) We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods and changes in relevant laws and regulatory requirements and changes in our system's capabilities.

(2) You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).


Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.